How Your Customers Evaluate Stuff
Interviewing three customers for alternatives helped me understand how different the needs are in the special needs community. My first interview elaborated on the fact that she uses her physician recommendations to find services and activities for her child. These may be further away from her home than she would like, but she would prefer to utilize services that have a good reputation and will give results. As far as my solution, she said that even though it would save time to have a center with many options, what she looks for is the quality of the service. So if the service is top notch she will travel to spend her money there. The second interview said that his family looked for activities closer to home. It can be difficult to get their child anywhere on time, so the closer to home the better. He said that it also mattered how much the activities where. With all of the therapies, additional costs on top of that might put a str...